Privacy Policy

At Luna Nova, we prioritize the security of your personal data. This policy explains how we collect, use, and protect your information on lunanova.com.tr.

Data Collection Methods:

  • Through website forms (registration, contact, orders)
  • Via cookies and similar technologies
  • Through social media interactions

Types of Data Collected:

  • Identity and contact details (name, email, phone)
  • Demographic information (age, gender, location)
  • Payment and billing information
  • Usage habits and preferences

Purposes of Data Processing

How we use your data:

  • To process and deliver your orders
  • To provide customer support
  • For personalized marketing communications
  • To improve our website services

Data Sharing:

  • Only when necessary and to limited extent
  • For legal compliance purposes
  • With service providers (shipping, payment systems)

Data Retention Periods:

  1. As required by legal obligations
  2. When necessary for service continuity
  3. During ongoing customer relationships

Your Rights and Data Security

Your Rights Under Turkish Law:

  • Right to access your personal data
  • Right to request correction or deletion
  • Right to object and file complaints

Security Measures:

  • SSL encryption for data transfer
  • Restricted access and authorization systems
  • Regular security audits

Cookie Policy:

Our website lunanova.com.tr uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

Contact Information:

Data Controller: Luna Nova Data Protection Unit
Email: privacy@lunanova.com.tr
Phone: +90 850 123 45 67 (Privacy Support Line)

This policy complies with Turkish Personal Data Protection Law (KVKK No. 6698). Updated versions will be published on our website.