Warranty and Return Conditions
Warranty Conditions
All our textile products are covered by the manufacturers' warranty.
For the warranty to be valid:
- Inspect the product immediately upon delivery in its original packaging
- If you detect stitching defects, fabric flaws or color damage, report it with a written protocol
Warranty exclusions:
- Deformations caused by improper washing (failure to follow care label instructions)
- Burns or damage caused by ironing
- Color fading due to contact with chemicals
- Wear and tear from normal use
Return and Exchange Policy
Eligible cases for return/exchange:
- Product differs from what was ordered (size, color, model)
- Manufacturing defects
- Packaging errors (missing parts or accessories)
Non-returnable items:
- Products that have been washed, ironed or used
- Personal preference issues (wrong size, color not as expected)
- Products without original tags or with damaged packaging
- Underwear, swimwear and other hygiene products
Return process:
- Keep the product in its original packaging with all tags attached
- Submit a Return Request within 14 days
- Ship the product back to us with the carrier
Important Information
Note: For health reasons, we cannot accept returns of underwear, socks, swimwear and other personal hygiene items.
Size exchange: For size exchanges, the product must be unworn with all original tags attached.
Discounted items: Refunds for discounted products will be based on the original sale price.
Fabric characteristics:
- Natural fabrics may shrink by 3-5% which is considered normal
- Dark colored items may bleed slightly during first washes
- Minor weaving variations in patterned fabrics are part of the manufacturing character
Contact:
Phone: 0850 123 45 67 (Returns Hotline)
Email: returns@lunanova.com.tr
Business Hours: Weekdays 09:00-18:00
Luna Nova Textiles is committed to providing original and high quality products. Our policies comply with Consumer Protection Law No. 6502.
