Easy Return
Return & Exchange Policy
Right of Withdrawal:
According to Law No. 6502 on Consumer Protection, you have 14 days to return products purchased electronically without giving any reason.
Return Process:
- Log in to your account via this link
- Create a return request under "My Orders" section
- Ship via Yurtiçi Kargo with collect on delivery option:
- Customer No: XXXXXXXX
- Recipient: Luna Nova
Shipping Costs
| Return Reason | Shipping Cost |
|---|---|
| Manufacturing defect/Wrong item | Paid by Luna Nova |
| Personal preference (unwanted item) | Deducted from refund or paid by customer |
Conditions
Products must be:
- In original packaging with all tags attached
- Unused and in resalable condition
- Accompanied by original invoice
Non-Returnable Items:
- Underwear, swimwear and hygiene products
- Customized/personalized items
- Damaged packaging/products
Refund Process
- Approved refunds processed within 3 business days
- Credit card refunds may take 3-10 business days
- Shipping costs deducted for personal returns
Legal Note: In accordance with Article 15 of Distance Sales Contract Regulation, sellers must refund payments within 14 days when consumers exercise withdrawal rights. Shipping costs are regulated under relevant articles of Law No. 4077.
Last Update: 01/01/2023 | Customer Service: returns@lunanova.com.tr
